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Consumer Reviews of Viking refrigerators

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to ReKitchen.com. They do not necessarily represent the opinions of ReKitchen.com.

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Date created: 2011-07-27 Name: G Budnick
Location: Basking Ridge, NJ

Satisfaction Rating:

Review:
"DO NOT BUY VIKING _ look online at the reviews and complaints !!"
Viking issues? We’ve had too many to count. Our refrigerator door actually did fall off. The service company then repaired it. Then came the formal recall. Because the service company did such a hack-job, they couldn't use the new repair kit that was issued for the recall. Had to order a new door. It took months with really bad follow-up from Viking. New door was installed and there are visible repair marks all over the hinges. I cringe anytime the door swings open to the stop point. In addition, we had to replace the heat unit on the Electric Glass Range top we have. It now burns pots on one burner and does not heat on one other. In addition, our top of the line convection oven is so unreliable. For example, my wife bakes the same batch of cookies on the same temperature and one batch burns and the next is underdone. We got a cheap oven temperature gauge that we hang on one shelf. In addition, the temperature control settings are etched on so poorly that they have worn off. Viking says I have to replace the whole front control board , at my expense, just so I can have readable controls (convection bake, bake broil, etc., as well as the temperature settings on the other dial. Completely worn off. The Viking units were purchased in 2005. In addition, our ice maker on the refrigerator stopped working. The Ice Maker is covered under their 6 year warranty. Ah, the catch.... We called and reported the ice maker not working and had a service call on may 26th. (1) It was the hottest summer on record for New Jersey (2) We didn't receive a call that the parts were in until July 20th!! (3) They charged me for parts on the ice maker claiming "This warranty only covers the entire ice maker if it needs to be replaced. The parts that you have listed below were only covered by the 2 year full warranty on the Refrigerator, which expired on 5.25.07." So...if they can 'fix' the ice maker you pay, if the "whole ice maker" stops working, they cover it???? REALLY???!!!! They also charged me $12.50 for the screw that stops the door from swinging open too far. It just happens to be where they fixed the hinge twice. I THINK I HAVE BEEN SCREWED ENOUGH BY VIKING !!! They also were fined $450K by the government for not reporting the door problem AND, they are being investigated for misinformation on the refrigerator's energy ratings (they were reported to be more energy efficient then they actually are). I would love to support American made products, I just wish American made products would support us (and their manufacturers would stand behind the quality (or lack thereof). LOOK ELSEWHERE -