Consumer Reviews of American Woodmark cabinets
Popularity:
#47 of 65 brands of cabinets
60% of customers recommend
15 reviews
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Very Satisfied
7
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Somewhat Satisfied
2
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Neutral
1
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Somewhat Unsatisfied
0
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Very Unsatisfied
5
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to ReKitchen.com.
They do not necessarily represent the opinions of ReKitchen.com.
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Date created: 2012-05-04
Name: L. Haws
Location: Mount Vernon, OH
Satisfaction Rating:
Very Unsatisfied
Review:
"Working with their 3rd mistake!"
We received two sliding shelves for our pantry. One was find, but the
other had a bent slider. I was going to live with that because the shelf
still functioned, but when my husband began to install the hardware onto
the cabinet he realized that they had sent him two right side arms. When
Lowes reordered the shelf, they sent a more heavy-duty one which would
have been great if it also hadn't come with two of the same side
supports! Their workers don't know a right arm from a left arm!
Date created: 2012-04-06
Name: Eileen
Location: Rockland, NY
Satisfaction Rating:
Very Satisfied
Review:
"Extremely Satisfied!"
I shopped for months and months for new kitchen cabinets. I happened to
meet an excellent kitchen designer at Home Depot and he took the time to explain
the differences in quality, finish and price between Decora (which I was
leaning towards because in my mind if I spent more that would equal
better quality) and American Woodmark. HD was having a fantastic sale on
American Woodmark so I decided to purchase them. The cabinets arrived in
a few weeks. I was very impressed with the packaging. Everything was
carefully wrapped and protected for shipment. We purchased 28 cabinets
in total. The only problem we had was a scratch on a glass door which
the company replaced immediately, no questions asked. All the cabinets
are stained evenly. My new kitchen is absolutely beautiful. Looks
extremely high end and custom. My kitchen designer helped me create an
island with decorative legs and additions that make it look custom made.
The moldings we added to the entire kitchen are very impressive as well.
I went with Java cherry cabinets for the kitchen with pantries built
around the entire refrigerator and a lighter, maple island with hazelnut
stain. I would recommend American Woodmark without any hesitation. I
worried and worried about going with this brand of cabinets from the
date I purchased them. Prior to getting my cabinets I had nightmares
about it, worrying that I went with a lesser quality cabinet because of
the price and my new kitchen would be an embarassment. Well was I wrong
and all that worrying was for nothing. My new kitchen is absolutely
beautiful, looks extrememly high end and designer. The quality is great.
I am so proud and I feel like I got the buy of the century for paying
under $12,000 for the cabinets. If you are on the fence about American
Woodmark, go for it, you will not be disappointed.
Date created: 2012-02-08
Name: Connie
Location: St Petersburg, FL
Satisfaction Rating:
Very Unsatisfied
Review:
"The absolute worst - save yourself the trouble"
I ordered cabinets in early October. I have been involved in designing
and refurbishing over 20 homes the last couple of years. We usually
always use KraftMaid or Thomasville. When we decided to redo our home
we decided on American Woodmark because they just introduced a new
color that was exactly what I was looking for. The cabinets arrived in
3 weeks from order which I was both surprised and happy about. When we
began to open the boxes it was obvious there were issues. I immediately
called hd. It took 2 weeks to get someone from American Woodmark to
return my call. When the rep finally came to my home and instead of
taking responsibility for their poor craftsmanship and quality of their
product he suggested that my contractor and I were at fault and perhaps
we had mishandled the product, I was stunned at his comments and asked
him how on earth we could have cause the issues. There were router
gouges on 3/4 of the cabinets. There was on door that had absolutely no
finish coat on the entire door, there were two doors that were a
completely different color globs of glue, scratches and I could go on
and on! The quality of the work is unacceptable! The rep was in my home
less than 30 minutes, he did not take one note, nor one picture. After
many calls and much stress they shipped me 10 replacement doors and 2
drawer fronts. When the shipment arrived the first package I opened was
a door that was cracked and someone in their factory re-glued the door
and shipped it to me...the remainder of the order was equally as bad.
When they were packaged the doors were placed in cardboard and double
strapped and no other protection, so all arrived damaged and scratched.
The doors were reordered again and shipped to the rep who lied and told
his superiors he had inspected them and all of them were in great
shape. When I went to pick them up at the local home depot we found
packages that had never been opened. Though they were packaged properly
there were still issues on 3/4 of the doors - there are spots that have
no lacquer finish, bubbles in the stain, router gouges on the doors,
the insides of the cabinets have lots of rough spots and if installed
if you reaching into the cabinets and brush against the door your
clothing will be snagged. The color is uneven, some of the doors have
big strips going down the center of the cabinets where the stain was
applied uneven. Now keep in mind this 2nd set of replacement doors and
these were given tlc from the QC department! Now the nsm, who is very
difficult to deal, and also suggested that I take some responsibility
for the issues because I should not have allowed my contractor to
install their faulty product! Really? Let's see 2 set of replacement
doors plus the ones that were original to the cabinets....that makes 3
and American Woodmark cant get it right and I'm being unreasonable? If
this was a car the lemon law would have kicked in ... The other issue
with the cabinets are the face of the cabinet where the doors are
actually attached is rough almost like when you take sand paper and
rough something up to get paint to adhere to it. The second rep that
came out told me that is the way the manufacture the cabinets. If that
is the case why don't they feel and look like that on their displays in
the showroom. Everytime I ask that question I can't get an answer and
the nsm continues to tell me I'm being difficult! We spent a lot of
time designing our space and selecting all of the elements. We did not
skimp and put top of the line appliances, flooring and counter tops
into this project as well. What should have been a truly joyous time
with many enjoyable moments shared with our family and friends has
become a place I absolutely hate going into because of all of the
stress and ill feelings this situation has cause. So my suggestion to
anyone reading this post would be stay as far away from their product
as you can. My experience is whatever money the Home Depot folks tell
you are saving you will spend in labor, delays, work around and doctor
bills from all the stress the process causes you and your family!
Date created: 2011-12-28
Name: Lance Brown
Location: Chantilly VA
Satisfaction Rating:
Very Satisfied
Review:
"Loving American Woodmark"
I love love love my new Cabinets!!! My kitchen has never looked better.
Now I can entertain and cook big family meals with ease with my new
island. The finish is absolutely beautiful. My mother in law is very
jealous. And I am loving it!
Date created: 2011-12-07
Name: Daniel ONeill
Location: Des Moines, Ia
Satisfaction Rating:
Very Unsatisfied
Review:
"MISTAKE AFTER MISTAKE"
Not sure if I'm rating the cabinets, which for the price aren't bad, or
actually Home Depot. The cabinets came in ok except 2 and Home Depot
replaced them but without the doors. Now this might seem trivial, but
cabinet without the doors means I have to put the old doors on the new
cabinet. Different day of staining and different lacquer applied to
each. This means the doors don't match the cabinets. Home Depot girl
designed the cabinets, which was only replacing the old ones down to a
tee. Problem is they came out twice to measure then I sat down with my
own so that the computer they were using would accept the dimensions.
You probably know where this is heading. I'll cut to the chase. They
quoted 4800 to install, I got it done for 1400. Good thing I had good
carpenters doing the install. The upper cabinets had to be moved 2
inches to the right because the spacing wouldn't be equal to the other
side of the window, but that worked out because the molding would have
stuck out 2 inches to the left past the wall. The lower cabinets by the
frig were 3/4 of an inch off because my granite counters had to be cut
that much more to fit the stove in. Remember all we were doing was
replacing existing cabinets. The sink basin was off center because the
sink had to be attached by 1x2's installed under the sink because there
wasnt enough room to install clips on the left side. Wow. Carpenter used
kick plate for island for the moulding around the window, used the under
cabinet molding for the island kick plate, used part of the upper
cabinet molding for the under cabinet molding, and on and on. Had to
purchase 500 more of stained lumber to finish around the window, which
she goofed badly. The way she had it going we were going to have a shelf
sticking out above our heads at the sink with the shelf only allowing 5
inches of height????? Wife and carpenter came up with great solution,
but again more wood. The free hardware came with the wrong type of
handes and so on and so on. I can go on but you get the picture. I would
never do this again at the home depot. Nor would I get Woodmark again.
My carpenter could have built me better cabinets for less and saved the
aggrevation.
Date created: 2011-11-17
Name: joel
Location: Alameda CA
Satisfaction Rating:
Very Satisfied
Review:
"best purchase ever made"
From the Design at Home Depot "non commission Employees v/s Lowe's which
are on commission" Designer at the Oakland store 1007 did a great job
and caught mistake made at the other store . Let's talk Cabinets , I
was able to track them every week , I was informed 3 weeks in advance ,
then 1 week prior then the day before delivery , I had 2 hughes pantry
cabinets the tallest available, everything was absolutely perfect, not
a scratch , not a dent and those guys had to negotiate the stair case,
they were in and out 2 rooms full of cabinets went over the order with
us, very polite well groomed. All the cabinet are all plywood {the
best} saying they are gorgeous would be an understatement, they will be
installed in a kitchen with white oak flooring harvested 150 years ago
and have sank on the rivers at the time the tree were 400 to 500 years
old, thank you American Woodmark they will definitely be an asset to this
100 years old house , made in the USA too .
Date created: 2011-11-05
Name: Jan
Location: F.L. MN
Satisfaction Rating:
Very Unsatisfied
Review:
"Poor Quality, Poor Service"
I am very disappointed in the American Woodmark kitchen cabinets. I ordered in
September 2011 for a home I am having built, and in Home Depot’s “service”. The cabinets look good from the front but the exposed sides look like faux wood Contact shelf paper. I was not informed at the time I ordered the cabinets that I would have to pay $300 extra if I wanted the sides to look like wood. This is for a small (13 feet long) Pullman-style kitchen. I did then opt for the “skins”, four weeks ago, and was just advised by H.D. that they are finally ready for installation. After I pick them up from H.D. myself and bring them to
the “job site.” H.D. charged $250 for delivery of the cabinets. I also ordered laminate countertops, which cannot be installed until the cabinet sides are redone. It appears that it will take H.D. over 10 weeks to complete this simple project. Also, the upper cabinets are only 10 deep, meaning they are too small for dinner plates. The more than 50 pages of “paperwork” I received from H.D. when I ordered the cabinets did not include the dimensions for the upper cabinets. American Woodmark’s promotion included a free wood tiered cutlery divider in one of the drawers. The drawer, and the spaces for the cutlery are so tiny (1” high, 2-½” wide x 11” long) that the drawer is totally useless. It might work in a Barbie kitchen. Ironically, had it not been for promotions by American Woodmark and H.D., the cabinets would have cost more than the quote I received from a good local custom cabinet maker.
Date created: 2011-04-04
Name: Denise
Location: Bluffton, SC
Satisfaction Rating:
Very Unsatisfied
Review:
"Auburn Maple Glaze"
We purchased new cabinets from American Woodmark and ordered from Home Depot. Both of the experiences with these companies was OUTSTANDING. The sales representation from Home Depot was wonderful. Very informative and knowledgeable. The customer service representatives from American Woodmark were awesome to work with. The cabinets arrived exactly on time and were in perfect condition except for one small flaw on one of the door fronts. I called American Woodmark and they shipped another door without question or delay. The cabinets are extremely well built. I am very very pleased on all fronts. My complete kitchen remodel was completed in five days from date of cabinet delivery. Very little inconvenience and superior service. I cannot say enough positive regarding both companies. Best purchase I ever made.
Date created: 2011-03-17
Location: Franklin Lakes, NJ
Satisfaction Rating:
Very Satisfied
Review:
"Still in love with my cabinets after ten years, Savannah Collection by American Woodmark"
Ten years ago my husband and I became homeowners. We decided that we were going to buy a home that needed a lot of work. We wanted to have everything in the home be our design and we wanted to have a lot of "sweat ownership" in our home and do most of the repairs ourselves. We spent a lot of time in the kitchen redoing the floors and upgrading the plumbing, but we decided to outsource the installation of our new kitchen cabinets. We paid almost ten thousand dollars for the cabinets and there are easy fixes with cabinets, so we decided to let the professionals install the cabinets. We went with the Savannah Collection made of Maple in the Butter cream color. We wanted something durable that showed the natural wood color. I love the little extras with the cabinets. We have everything from a turn table to cabinet shelves that extend. When we were picking out the cabinets I almost went with a cheaper brand without any extras. I am so happy that I spent the extra money. The extras just help to make my life easier as I don' have to stretch and strain as much to get what I am looking for. Plus the Savannah cabinets have a twenty five year warranty and I am sure that they will last at least that long if not longer. The cheaper cabinets only came with a ten year warranty, so I would have to replace them in ten years.
Date created: 2011-02-03
Location: Folsom, CA
Satisfaction Rating:
Very Satisfied
Review:
"My Kitchen Cabinet"
I am very satisfied with my cabinets. I have had them for over 10 years and they never once got broken. What I like about them is their color, and the history behind them. As for dislike there's nothing that comes to my mind. I would buy this brand again but at the same time I do wonder if I should change them. I would also tell my friends about them as well. These were the first cabinets that I picked to go with my house. The old ones that I had were not really to my liking. After browsing for a bit I found these cabinets and just simply loved them. Although if I did have to ever replace them I'll most likely get the same brand again until I no longer wish to get it. Overall I am happy to have these cabinets. I really recommend this brand.
